Book a GP

03 8721 6969

Book a GP

Privacy policy

How we collect, use, and protect your personal health information

At Tarneit Doctors, we are committed to protecting your privacy. This policy outlines how we collect, use, store, and share your personal information in accordance with the Australian Privacy Principles (APPs).

Call us
Book a GP appointment

Why we collect your personal information

When you register as a patient, you provide consent for our GPs and staff to access and use your personal information to deliver healthcare. We only collect what is necessary to provide safe, effective care and manage our clinical operations.

If we need to use your information for any reason outside direct care, we will seek your additional consent.

What we collect

We may collect the following personal and health information:

  • Full name, date of birth, address, and contact details
  • Medical history, medications, allergies, immunisations, and social history
  • Medicare number and healthcare identifiers
  • Health fund details (where applicable)

How we collect your information

Information may be collected:

  • During your initial registration or appointment
  • While providing medical services
  • Through email, phone, SMS, or online bookings
  • From third-party providers such as hospitals, specialists, or your health fund

 

In some cases, information may be collected from guardians, family members, or authorised representatives.

When and why we share your information

Your information may be shared with:

  • Other healthcare providers involved in your care
  • Third-party providers supporting business functions (e.g. IT or accreditation)
  • Government or regulatory bodies when legally required
  • Services like My Health Record, ETP, or health networks for public health improvement
  • Emergency services when there is a risk to your health or safety

 

We do not share your information for marketing purposes unless you give written consent. You can opt out at any time.

How we store and protect your data

All records are stored securely in electronic systems. Access is password-protected and restricted to authorised staff. All team members sign a confidentiality agreement before handling patient data.

How to access or update your information

You have the right to request access to your medical records. All requests must be submitted in writing to the Practice Manager. We will respond within 30 days.

To update incorrect or outdated details, please contact our team. Requests can be sent to info@tarneitdoctors.com.au.

Privacy concerns or complaints

If you have a privacy concern or wish to lodge a complaint, please contact:

Practice Manager
Tarneit Doctors
313 Hogans Road, Tarneit VIC 3029
(03) 8721 6969
info@tarneitdoctors.com.au

We aim to respond and resolve all concerns within 30 days.

You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

Privacy and our website

While you may contact us through our website or email, please note these are not preferred or secure communication methods. Transmission of personal information online is done at your own risk.

Policy updates

This policy is reviewed regularly to ensure compliance with changes in law or practice operations. Updates will be published on our website.